Common problems
Find your problem below. Each answer links to the page that covers it in full. If nothing here fits, contact support.
Publishing and visibility
Section titled “Publishing and visibility”My changes are not on my public page
Section titled “My changes are not on my public page”Saving stores a draft. Select Publish changes in the strip under the top bar to send your saved edits to the public page. See Publish and go live.
My profile shows a not-found page
Section titled “My profile shows a not-found page”The profile is Hidden, or it has never been published. Publish it once, then turn the switch at the top from Hidden to Live. See Publish and go live.
I cannot turn the Live switch on
Section titled “I cannot turn the Live switch on”A new profile must be published once first. Select Publish, then the switch works. See Publish and go live.
Publishing stops with “Finish your profile to publish”
Section titled “Publishing stops with “Finish your profile to publish””A section that is shown is empty or is missing a required field. The list names each section. Select Open, then complete it or remove what you do not need. See Sections and entries.
My PDF does not match my profile
Section titled “My PDF does not match my profile”The PDF shows your published content. Publish your changes and wait for the PDF to be generated again. If generating fails, select Try again in Your PDF. See Folios.
Importing
Section titled “Importing”Import says “We couldn’t find any text in this file”
Section titled “Import says “We couldn’t find any text in this file””The file is a scan or an image. Upload a text-based PDF or a DOCX. Older .doc files are not supported: export them as PDF or DOCX first. See Import a resume.
Domains
Section titled “Domains”My custom domain stays on “Pending DNS” or “Connecting”
Section titled “My custom domain stays on “Pending DNS” or “Connecting””The DNS records are missing, wrong or have not reached us yet. Open Domains, check the records against the setup panel and select Check now. See Fix a domain.
Plans and limits
Section titled “Plans and limits”A profile shows “Locked” and will not open
Section titled “A profile shows “Locked” and will not open”You hold more profiles than your plan allows. Your most recently updated profiles stay open and the rest are locked. Delete a profile you no longer need to unlock another. See Plans and limits.
I see “You’ve hit a plan limit”
Section titled “I see “You’ve hit a plan limit””You have used every profile, subdomain or custom domain your plan allows. Delete or release one you no longer need, or check your usage under Billing & Plan. See Plans and limits.
I cannot reuse the handle of a profile I deleted
Section titled “I cannot reuse the handle of a profile I deleted”A deleted profile’s handle stays reserved for 90 days. Nobody, including you, can use it until then. Choose another handle in the meantime. See Create your first profile.
Signing in
Section titled “Signing in”Signing in with Google, GitHub, LinkedIn or Microsoft says “Account already exists”
Section titled “Signing in with Google, GitHub, LinkedIn or Microsoft says “Account already exists””That email already has an account. Select Sign in another way and sign in as you did before. Then add the provider under Security so it works next time. See Sign in and security.
My account is temporarily locked
Section titled “My account is temporarily locked”Five wrong passwords lock the account for 15 minutes. The message says how many minutes are left. Wait, then try again. See Sign in and security.
My code does not work
Section titled “My code does not work”Verification and reset codes last 10 minutes. Select Resend Code when the countdown ends and use the newest code. See Sign in and security.
I asked to delete my account by mistake
Section titled “I asked to delete my account by mistake”Sign in within 30 days and select Restore my account. See Delete your account.