Fix a domain that is not working
If a custom domain does not come up, the cause is almost always one of the DNS records. Start with what the dashboard already knows: open Domains, select DNS setup on the domain, and select Check now. The panel then shows which record is missing and a message saying what it found.
Read the panel first
Section titled “Read the panel first”- Ownership, Routing, Certificate, Live — the four steps. The first one that is not done is where it is stuck.
- Each record shows Found, Not found yet or Waiting (not looked for yet). The CNAME is only looked for once the TXT record is found.
- Not connected yet or Something needs attention — the message under the steps names the record and what was found instead.
- In the table, hover a Needs attention status to read the same reason.
Compare your provider’s records with the panel: Type, Name and Value must match. Full name shows what each record should resolve as.
The cases the dashboard lists
Section titled “The cases the dashboard lists”These are the cases under Not working? in the panel.
It can take a while
Section titled “It can take a while”New records usually appear within minutes, but some providers take a few hours. OceanResume keeps checking in the background.
Another record has the same name
Section titled “Another record has the same name”A CNAME cannot share its name with any other record. Delete any old A, AAAA, CNAME or forwarding record on that name, including a parked-page or default record your registrar added.
The domain was typed twice
Section titled “The domain was typed twice”If the Name box already ends with your domain, typing the full name gives www.example.com.example.com. Type only the part before your domain — www, not www.example.com.
The records are in the wrong place
Section titled “The records are in the wrong place”Records only count where your domain’s nameservers point. If the nameservers point to Cloudflare or your host, add the records there, not at the registrar.
Root domain vs www
Section titled “Root domain vs www”example.com and www.example.com are separate domains. A root domain needs an ALIAS-type record. If your provider has none, connect www and forward the root to it.
The certificate is stuck
Section titled “The certificate is stuck”A CAA record that lists only other certificate authorities blocks your certificate. Remove it, or add letsencrypt.org and pki.goog to it.
Proxy settings
Section titled “Proxy settings”If your DNS is at Cloudflare, the CNAME works both proxied (orange cloud) and DNS only. The TXT record is always DNS only.
What each status means
Section titled “What each status means”| Status | What to do |
|---|---|
| Pending DNS | The TXT record is not found, or its value does not match. Check its name and paste the value again. |
| Connecting | Ownership is confirmed. If the message names the CNAME or ALIAS record, fix that record; otherwise the certificate is being issued — wait. |
| Needs attention | A domain that was working lost its TXT record, or the hostname was rejected. Read the reason, restore the record, and select Check now. |
| Live | The domain works. If it still does not show your profile, see below. |
A live domain is not taken offline by one failed check; it is checked again a few minutes later.
The domain is live but does not show your profile
Section titled “The domain is live but does not show your profile”- It is not mapped. In the Domains table, choose a profile in Mapped profile.
- The profile is hidden or was never published. Open the profile, publish it and set it to Live. See Publish and go live.
- You only connected one of the two names.
example.comandwww.example.comare separate domains. Connect the other name as a second domain, or forward it at your registrar. - It was mapped a moment ago. Mapping and primary-domain changes can take up to a minute.
Messages when adding a domain
Section titled “Messages when adding a domain”- “You’ve already added this domain.” It is already in your Domains table.
- “This domain is already registered” — another account holds this hostname.
- “That hostname belongs to OceanResume, not to you — enter a domain you own.” Addresses under OceanResume’s own domains cannot be added. For a name under
oceanresume.app, use Claim subdomain; see Your free address and subdomains. - A message that the domain was removed a moment ago — wait a minute and add it again.
Still stuck
Section titled “Still stuck”Select Contact support at the bottom of the DNS setup panel, or go to the support portal. See also Contact support and, for where the records page is at your provider, DNS steps by provider.