Contact support
To reach the OceanResume team, send a request through the support portal. In the dashboard, Support in the sidebar opens the same portal in a new tab.
Before you write, check common problems. Your answer may already be there.
Send a request
Section titled “Send a request”- Open the support portal.
- Choose how to continue:
- Sign in with InteOcean uses your OceanResume account.
- Continue with email needs no account. Enter your email, then the 6-digit code sent to it.
- Select New request.
- Fill in the form:
- Subject: a short summary.
- Category: the closest match, or Not sure / other.
- Message: what happened, what you expected and the steps that lead to the problem.
- Select Send request.
You see Request sent with a reference for the request, and a copy is emailed to you. Replies go to the address shown under Your email.
What to include
Section titled “What to include”A clear message gets a faster answer. Where it applies, add:
- The address of the profile or page, for example your subdomain or custom domain.
- What you did, step by step, and what you expected to happen.
- The exact words of any message you saw. If an error shows a line starting with Reference:, copy that too.
- The device and browser you used.
Signed in or with email only
Section titled “Signed in or with email only”Both ways let you send requests and read replies. They differ in what you see later:
| Sign in with InteOcean | Continue with email | |
|---|---|---|
| Needs an account | Yes | No |
| How you prove it is you | Your usual sign-in | A 6-digit code by email, valid for 10 minutes |
| My requests shows | Requests you sent while signed in, and requests sent with email only from your account’s verified address | Requests you sent with that email, without signing in |
Use email only when you cannot sign in, for example when the problem is with signing in itself.
Each email about a request sent with email only contains a link that opens that request directly. The link works for 7 days. It opens that one request, so to send a new one, go to the portal and continue with your email.
Follow a request
Section titled “Follow a request”- Open the support portal and select My requests.
- Select a request to read the conversation.
- Write in Reply and select Send reply.
A request shows one of these statuses:
- Open: waiting for the team.
- Awaiting your reply: the team answered and is waiting for you.
- Solved: marked as done. Replying reopens it.
- Closed: finished. A closed request cannot be reopened. Select Open a new request instead.
When your problem is fixed, select Mark solved.